Privacy Policy

Pook Fieldwork Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we use and look after your personal data and will also tell you about your privacy rights and how the law protects you.

If you have any questions about this privacy notice, including any requests to exercise your legal rights regarding data you share with us,

Please Contact:

Company Name: Pook Fieldwork Ltd Company Address: 40 Rocks Lane, London SW13 0DA Person responsible for data protection: Barbara Pook Phone Number: +44 (0)20 8876 2944 E-mail: barbarapook@pookfieldwork.co.uk

The type of information we have

Personal information means any information about an individual from which that person can be identified.

We currently collect and process the following personal information from you when you consent to take part in market research studies:

• First name, surname and title
• Postal Address
• Telephone number
• Email address

How we get the information and why we have it

The personal information we process is provided to us directly by you when you complete a questionnaire either face-to-face, by telephone, by post or by email.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting Barbara Pook on +44 (0)20 8876 2944 or by
emailing barbarapook@pookfieldwork.co.uk

What we do with the information we have

We use the information that you have given us for the purposes of confidential market research studies and the information gathered is used solely for these purposes.

We may share the information with other researchers working on the project from both within and outside the organisation and, in some circumstances, with the end client.

How we store your information

Your information is securely stored in electronic or paper format at Pook Fieldwork™ Head Office: 40 Rocks Lane, London SW13 0DA.

We keep your information for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of participation/attendance validation.

Your information is disposed of by permanent deletion from the server or confidential shredding of hard copies.

Your data protection rights

Under data protection law, you have rights including:

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability

You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Barbara Pook at 40 Rocks Lane, London SW13 0DA or by phone on +44 (0)20 8876 2944 or by emailing barbarapook@pookfieldwork.co.uk if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have dealt with your complaint about how we have used your data.

The ICO™ address is:
Information Commissioner™ Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113